E-Commerce Sales & Operational Policies
​1. Orders & Payment Policy
​A. Advance Payment Requirement (No Pay-on-Delivery)
​Zero Pay-on-Delivery (PoD): fastlinkstores.com does not honor or offer Payment on Delivery under any circumstances.
​Payment Confirmation Before Fulfillment: All orders must be fully paid for and payments confirmed prior to processing, packaging, dispatching for delivery, or preparing for store pickup.
​B. Payment Channel & Verification
​Direct Bank Transfer Only: All valid payment transactions must be made via direct bank transfer into our designated corporate bank account(s) displayed at checkout.
- ​Transaction Confirmation: Orders will only be processed and honored after our finance department confirms receipt of cleared funds into our account. Proof of transfer sent by the customer serves as a payment notification request, but final order authorization remains strictly subject to bank account confirmation.
- ​Pricing & Typographical Errors: In the event an item is listed at an incorrect price due to system or typographical error, fastlinkstores.com reserves the right to cancel unconfirmed orders and refund cleared payments.
​2. Click & Collect Policy (Pay Online, Pick Up in Store)
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How It Works -
- ​Customers can browse items online, complete the purchase via direct bank transfer, and select their preferred Fastlink retail store branch for pickup during checkout.
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Notification & Pickup Window
- ​Pickup Readiness: Orders are not available for immediate pickup upon transfer. Customers must wait for an official "Ready for Pickup" notification via SMS or Email before heading to the store.
- ​Holding Period: Orders will be held at the designated store for 7 business days from the issuance of the "Ready for Pickup" notification.
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Store Verification Requirements
- ​To prevent order theft and unauthorized collections, the person picking up the order must present:
- ​Valid Government-Issued ID (National ID, Driver's License, Voter's Card, or Passport) matching the order name.
- ​Order Confirmation Code / SMS Notification.
- ​Third-Party Collection: If sending a representative, the representative must present the original buyer’s authorization note, a copy of the buyer’s ID, and their own valid ID.
​3. Delivery & Packaging Policy
​A. Tamper-Proof Packaging
​Tamper-Evident Security Seals: Every item dispatched for doorstep delivery is packaged in specialized tamper-proof packaging / security seals prior to leaving our hub.
​B. Delivery Inspection & Acceptance Protocol
​Inspection Upon Arrival: Customers (or their designated recipient) must thoroughly inspect the tamper-proof seal and outer packaging in the presence of the courier/delivery agent prior to accepting the package.
​Intact Seal Requirement: Packages must be confirmed fully intact with no signs of tearing, opening, re-taping, or tampering before acceptance.
​Rejection of Tampered Packages: If the tamper-proof packaging or seal is broken, damaged, or altered, the recipient must reject the package immediately and notify fastlinkstores.com Customer Support. Acceptance of a package with a compromised seal constitutes full acknowledgment that the order was received intact.
​4. Sales, Return & Refund Policy
​A. Finality of Sales
​No Returns or Refunds: All sales are final. fastlinkstores.com will not honor any returns, exchanges, or refunds once an order has been processed, sales finalized, and delivery executed or store pickup completed.
​B. Pre-Purchase Responsibility
​Customers are strictly advised to review product specifications, compatibility, color, model details, and order details carefully before completing their direct bank transfer and order submission.
​For in-store pickup orders, customers are required to inspect the physical condition of the item/box at the counter prior to departing the store premises.
​5. Device Warranty Policy
​A. Manufacturer Warranty Coverage
​Brand New Devices: While sales are non-refundable through fastlinkstores.com, brand-new devices come with standard manufacturer warranties (e.g., Apple, Samsung, Xiaomi, Tecno, Infinix, Itel, LG, Hisense etc). Warranty claims for functional defects during the manufacturer warranty period can be serviced through authorized brand service centers.
​B. Warranty Exclusions -
​Manufacturer warranties are rendered void under the following conditions:
​Physical damage, screen cracks, or drops.
​Liquid/water ingress or exposure to extreme thermal conditions.
​Unauthorized repairs, firmware modification, or tampering with serial/IMEI numbers.